Return and Exchange

Return & Exchange Policy - Kashmirexotics.com

At Kashmirexotics.com, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a return or exchange policy under the following terms:

1. Return/Exchange Window

• You can return or exchange products within 7 days from the date of delivery, no questions asked.
• The product must be unused, in its original condition, and with all packaging and tags intact to be eligible for return or exchange.

2. Return Process

• To initiate a return or exchange, please contact our customer service team at kashmirexotics@gmail.com within 7 days of receiving the product.
• Customers are responsible for shipping the product back to our address. Once the product is returned to us, we will process your refund or exchange request.

3. Refund/Exchange Criteria

• Upon receiving the returned product, we will inspect its condition.
• If the product meets the return criteria, we will proceed with either:
  • A refund to your original payment method, or
  • An exchange for a new product of your choice, based on availability.
• Refunds or exchanges will be processed only once the product has been received and inspected.

4. Courier Charges

• We will reimburse return shipping costs up to a maximum of 150 INR. This amount will be refunded along with your product refund or exchange.
• You can choose to ship the product via normal post or any courier service of your choice. If you opt for a courier with a cost exceeding 150 INR, you will be responsible for the additional charges.

5. Non-Returnable Items

• Certain items such as custom-made products or opened/sealed items (if they have been used or damaged) may not be eligible for return or exchange. Please review the product description before placing an order.

For any further inquiries or to initiate a return or exchange, feel free to contact our customer support team.

Thank you for shopping with Kashmirexotics.com!

Return Address:

Kashmir Exotics

Ishber Nishat Srinagar Kashmir 191121

Contact: +91-9697522169